Friday, March 22, 2013
Keeping the Price a Secret
Once a year (I think), Comcast attaches a statement of price information to the monthly bill. The last one I saw ran to four pages. I just tried to find this information on the Comcast Web site. It seemed like good information to track, even if I can only do so for the prices in my own locality. It turns out that this information is not available, even after I have logged in to establish my status as a Comcast customer. Does this mean that current business practices require talking to a human being to find out what costs how much, which is probably predicated on the assumption that most people are unwilling to go to that level of trouble?